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Hi.I advise anyone buying new cricket gear to head down to Triforce Sports.. I just bought my whole kit, couldnt believe the price.. I'm only putting up this thread cause i owe it to the boys who work there..
Lynda,
Everyone is entitled to their opinion in what is expected in after sales service. The facts are that if a product is deemed faulty by the manufacturer, be it once or twice, then the store is entitled to offer a refund, which was done after the manufacturer credits the store for the faulty goods, which I’m sure was what happened in your case. Fair trading I’m sure made you aware of this. Changing your mind on products after you have used them and expecting a refund is not common practice anywhere.
As for players being rep players or just club players, we don’t play favourites. All of our customers are important to us and we treat them all with the same amount of respect and high quality service that they deserve and an unbeatable knowledge of the products we sell.
Unfortunately the timing of this event is something that cannot be controlled. Cricket bats may break at any time and there are a number of reasons as to why this might happen, but I’m sure that they all carry manufacturer’s warranty. Slandering a company for something which is out of their control, is probably not the best practice.
I will go on and say we take customer service very seriously. We look after our customers by offering unbeatable knowledge, unbeatable prices and unbeatable after sales support. We sponsor and support numerous clubs, schools and associations, donate and support charities, and give back to the local community.
Lynda, I find it interesting that even after you comments, you have still happily returned to the store since then and made more purchases.
Bats are bats - they are made from natural products and as such can break at anytime. What Triforce offered seems reasonable to me. You bought a bat and they replaced it after it broke. They offered credit for the second bat that broke with the view that you would replace it again and hopefully get a bat which lasted for a decent amount of time. All seems fine to me, although I will add that just giving you a refund could have been option but as always that is the retailers discretion.
It should also be worth pointing out that unless you bought a triforce own make there is often little they can do. They would have to return the bat to their suppliers (in this case Kookaburra) and await their verdict. I'm guessing Kookaburra would simply have issued a replacement bat, similar to what triforce offered.
I would also question what your son was doing with the bats - to have one break straight away is unlucky, two seems like the problem might be elsewhere...