Hi Sage,
This particular bat, and replacement bat were trial bats, and never officially launched by Kookaburra. There were only a couple made, and hence why I'm guessing the same bat was faulty twice. Have purchased several bats over the years, and never had any bat break before, and the new...
Hi Armen,
After going through Fair Trading, the bat was sent back to the manufacturer and deemed faulty. Fair trading advised your staff that this was the second faulty product, and as such a refund was wise in this instance.
As far as I'm concerned, this matter should never have got to that...
Hi.
I attended Triforce and purchased my son a new cricket bat. After replacing a Kookaburra bat once, I had to take the second replacement bat back as the handle was loose. Was informed by the manager that the bat was "faulty", and that I was entitled to a store credit only, after being issued...
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